The premium choice for your On-site Service
Dynabook's Platinum Support Service is a first-class solution that combines
high-performance tools and expert services to keep your business running
smoothly. It includes on-site repair during the next business day (NBD)* to
resolve any disruption as quickly and efficiently as possible, and a Hard
Drive Retention Service for extra peace of mind.
To make the service a perfect fit for your business, our personalised
Business Support Portal enables you to maintain and keep track of all your
mobile assets. Dynabook's dedicated support also uses remote diagnostics to
report on the status of your devices, so you can proactively reduce the risk
of business interruptions.
If you would like to purchase the Platinum Support
Service or need further information, please get in
touch with us or find a Dynabook dealer near you.
|Laptop warranty||Standard Warranty 1 year||Gold-On Site Service 3-4 years||Platinum Support Service 3-4 years|
|Global coverage||Standard Warranty||Gold-On Site Service||Platinum Support Service|
|Phone diagnosis||Standard Warranty||Gold-On Site Service||Platinum Support Service|
|Free CRU** parts shipment||Standard Warranty||Gold-On Site Service||Platinum Support Service|
|On-site hardware repair||Standard Warranty||Gold-On Site Service||Platinum Support Service|
|Turnaround time||Standard Warranty10 days||Gold-On Site Service Next business day*||Platinum Support Service Next business day*|
|Business Support Portal License||Standard Warranty||Gold-On Site Service||Platinum Support Service|
|Hard Drive Retention||Standard Warranty||Gold-On Site Service||Platinum Support Service|
|VIP Support Centre||Standard Warranty||Gold-On Site Service||Platinum Support Service|
|Service Account Manager||Standard Warranty||Gold-On Site Service||Platinum Support Service|
|Monthly performance reports||Standard Warranty||Gold-On Site Service||Platinum Support Service|
Included in the Platinum Support Service
Get an overview of your assets, including in-depth
details about products and their warranty status
Initiate repair cases and see their status online
Benefit from pre-selected driver and software
downloads, tailored to each model number
Simply order required CRU** parts for self-repair
The Platinum Support Service will protect your laptops for up to four years and
offers increased ﬂexibility through global coverage. With on-site repair and Hard
Drive Retention, you can expect premium support and security that lasts longer.
When you’re facing laptop issues, our On-site NBD* Repair Service gets
you back to work in no time. All Business Support Portal functions are geared
towards faster processing using clear structures, pre-filled forms for case
logging, and pre-filtered driver downloads.
The Business Support Portal gives you the opportunity to view and export details of your assets and their warranty status. For full control, you can track open service cases and, if required, we will also provide regular performance statistics, such as repair rates or turnaround times.
You can count on us anytime with remote problem diagnosis and helpdesk services. For individual and extended support, you will also benefit from a dedicated Account Manager and personal VIP Support Centre.
For further reassurance, you can add the following services onto the Platinum Support Service to extend your warranties.
Get detailed information about the Platinum Support Service.
*Subject to cut-off time (3pm) and parts availability
**Customer Replaceable Unit (CRU)