The TeamViewer Frontline solution platform works with the latest wearable computing technologies to improve manual work processes across industries, and along the entire value chain. It offers a number of functions to help boost productivity. These include access to remote experts and the ability to create manufacturing and maintenance workflows, as well as visual picking tools for logistics environments. It has all the tools your employees need to carry out their work, quickly and effectively.
Users can also navigate the interface using their voice, dynaEdge control buttons, AR100 smartglass control buttons or the trackpad on the AR100 itself. This means users can select the most appropriate method depending on what is best at the time and in their environment.
Overview of TeamViewer Frontline solutions
xAssist (remote expert)
Connects engineers and technicians to remote experts for help and advice in real time. This helps to digitise service processes, improve customer response times, boost productivity and reduce costs.
xMake and xInspect
Gives users assembly and inspection workﬂow processes to follow. This helps increase productivity, reduce error rates and monitor workloads.
Provides pickers with visual data, audio prompts and verifies the process at each step to ensure there are no errors made. This speeds up picks with fewer errors and more flexibility.
Users can scan items using the camera in the AR100 smartglass and can also connect additional hand, ring and RFID scanners to the dynaEdge for interaction with Frontline.
Quite often there is a need for engineering skills to be available in a country where there are no engineers available. Traditionally, this would see a specialist engineer travel at great time and expense to the area where his skills were required. Restricted movements or the unavailability of engineers could severely impact on the time taken to restore an operational site to working capacity – or even commission a new site into operation. But that’s where Frontline can help.
Frontline allows to digitise knowledge with workflows and to connect a local engineer to with an expert –anywhere in the world -– to get the guidance and training they need to complete a repair. The local engineer can either follow step-by-step instructions and checklists to commission a new plant or equipment and troubleshoot with oversight by the expert or designer remotely when a problem occurs. As a result, it allows companies to save valuable time and money.